Return & Refund Policy

Thank you for choosing Tangora.

As all of our shoes are handcrafted and made to order, please review our return policy carefully before placing your order.

Returns

We accept returns for standard-sized shoes within 14 days of delivery, provided that:

• The shoes are unworn and unused.

• The shoes are returned in their original condition and packaging.

• There are no signs of wear, damage, or alteration.

Returns that do not meet these conditions may be refused.

Custom Orders

Custom-sized, personalized, or specially modified orders are non-refundable and non-returnable, except in cases of manufacturing defects or incorrect items received.

Exchanges

If you require a different size, please contact us within 14 days of receiving your order. Exchange requests are subject to product availability.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide photographs of the issue. We will review the case and arrange a suitable solution.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Contact

For any questions regarding returns, exchanges, or refunds, please contact us through our Contact page.

If you would like to place a custom order, please provide us with the following information:

• Foot Length

• Metatarsal Girth (Ball Width Circumference)

• Preferred Color

• Preferred Material

• Desired Heel Height

• Any specific design or customization requests

Our team will review your requirements and work with you to create a pair tailored to your preferences and measurements.

For custom order inquiries, please contact us before placing your order.